Effective Date: 01/01/2023
Thank you for choosing WinTransfer Paris for your private airport shuttle service. Please carefully review our refund policy below:
1. Cancellation and Refund
Reservation can be canceled only before 24 hours before the transfer date. After booking cancellation, the refund process will be initiated within 7 days. The bank will process the refund after that. You'll receive the refund within 30 days after the bank receives the refund request.
The 10% transaction processing charge will not be refunded under any circumstance.
2. Refund Exceptions
- Refunds are not provided for services already commenced.
- Any additional costs incurred due to changes in the transfer details requested by the customer will not be refunded.
3. No-Show Policy
Customers who fail to appear for their scheduled transfer without prior cancellation will be considered a "no-show" and are not eligible for a refund.
4. Currency of Refund
Refunds will be issued in the same currency and method used for the original payment.
5. Refund Process
Refund Process: Refund requests must be submitted in writing via email to [email protected]. Include the reservation details and reason for cancellation. The refund process will be initiated within 7 business days.
Note: WinTransfer Paris reserves the right to amend this refund policy with prior notice. It is the responsibility of the customer to review the policy periodically for any changes.