Terms & Conditions
Effective Date: 01/01/2023
Thank you for choosing WinTransfer Paris. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or booking our services.
1. Booking and Reservations
1.1 Reservation Cancellation: Reservations can be canceled only before 24 hours before the transfer date. We appreciate your courtesy in informing us of cancellations for paid bookings, as a driver will be scheduled for your service.
1.2 Transaction Processing Charge: A 10% transaction processing charge will not be refunded under any circumstance.
2. Service Usage
2.1 Refund Exceptions: Refunds are not provided for services already commenced. Any additional costs incurred due to changes in the transfer details requested by the customer will not be refunded.
3. No-Show Policy
3.1 No-Show Definition: Customers who fail to appear for their scheduled transfer without prior cancellation will be considered a "no-show."
3.2 No-Show Refund: No-shows are not eligible for a refund.
4.1 Credit Card Payments: We accept credit card payments through Stripe for reservations.
4.2 Pay to Driver: Customers have the option to pay the driver directly. Cancellations for pay-to-driver bookings are free of charge. We kindly ask customers to inform us in advance as the driver will be waiting for you.
5. Changes to Terms and Conditions
5.1 Amendment Rights: WinTransfer Paris reserves the right to amend these terms and conditions with prior notice. It is the responsibility of the customer to review the terms periodically for any changes.
6. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at [email protected].